Get close to the guest – as a guest relations manager at ROBINSON

Fulfilling wishes, helping with mishaps, spreading joy – you take care of our guests. You have an open ear for suggestions, wishes or worries.

In your job as a guest relations manager, you are present at the resort six days per week, working independently and autonomously. Your greatest compliment: positive feedback from our guests!

Taking care of guests in paradise – stay just as you are in your job as guest relations manager

Here you can live your dream – ROBINSON makes it possible. We have over twenty club resorts worldwide and each is more beautiful than the next. We can offer you not only a home in paradise but much more. There is much to discover and experience at ROBINSON. What’s particularly great: with us, you can stay exactly as you are. You don’t have to pretend to be someone else and distort yourself for us. Become a ROBIN and part of our large ROBINSON family. We strive to have everyone at the club feel good, the guests as well as the employees. Let the unique and emotional atmosphere fascinate you.

Your job as guest relations manager

When you’re on holiday with ROBINSON, it’s “time for emotions.” This is exactly where your job as guest relations manager starts. You make sure that our guests are doing well and are getting many positive feelings and impressions on their holiday. You’re their contact person for wishes as well as complaints. Even if it might be challenging sometimes, you never lose your smile. As the perfect host, you always have your eyes everywhere and attentively take care of the well-being of all guests. With your strict quality control, you can often recognize potential problems even before they occur, which means you can resolve them in time. Your positive and professional work method lets you prevent complaints so that our guests have everything they need.

Ein Mann der einem Paar weiterhilft.
Ein Mann, der zwei Kunden zur Verfügung steht.
Zwei lachende Männer.
Hotel mit Palmen.

For your new job as a guest relations manager, you should bring your passion and the following:

  • training in the service industry
  • at least two years of experience in the tourist business
  • German and good conversational English skills

We want you as a guest relations manager and have a lot to offer!

Many doors are open to you in your job as guest relations manager at ROBINSON. You can try new things as you feel like them and get many new experiences. No matter which part of the world you’re working in, a great and exciting time is waiting for you at every club resort. Thanks to the strong sense of community at the clubs and the open and amiable colleagues, everyone quickly feels at home with us.

In brief, this is what you can expect as a guest relations manager at ROBINSON:

  • working with likeable and excellently qualified colleagues
  • the opportunity to boost your creativity and discover new talents in yourself
  • permanent employment with secure wages
  • assuming responsibility for your specialized field
  • regular and diverse opportunities for advanced training
  • excellent chance to grow in your career
  • beautiful accommodations in a magnificent setting, including delicious food
  • free use of all club amenities


Turn your passion into a job – apply as a guest relations manager at ROBINSON!

Do you always have an open ear and a very fine sense of the wishes and needs of others? Do you love being a host and can you make even grumpy people smile with your positive attitude? Then apply now – we look forward to seeing you!



At the moment there are no vacant positions in this job, but these circumstances could change at any time! Send us your unsolicited application now und be the the first one considered!